5 key reasons why companies are shifting to chatbots

  1. Customers are already used to texting a lot in the past few years due to mobile apps.
    Customers have shifted from verbal communication to written communication. Since a chatbot is available 24 x 7 and due to its conversational UI it gives people a feeling of talking to a real human.
  2. We are suffering from app overload.
    Our smartphones are overloaded with mobile apps, 1 out of 7 apps are never used & uninstalled in a week or 2 weeks’ time. So we have reached our peak with respect to apps. Unlike apps, chatbots don’t need a dedicated app to engage with customers.
  3. Easy to deploy
    It allows any firms to deploy, distribute, process claims and carry out customer service straight into a platform that has 900 million regular users (Facebook) each month and supports 60 billion messages every day.
  4. Enhanced customer experience
    By providing quick & personalized approach, chatbots allows you to efficiently process messages and respond with images, links, call-to-action buttons and direct payments.
  5. Automated claims processes
    By providing loss prevention recommendations, arranging emergency assistance during accidents, they can offer pre and post disaster assistance.

This is the era of AI chatbots & industries have already started implementing AI to take advantage of this opportunity. If you want to know more on how to develop a chatbot.

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