5 key reasons why companies are shifting to chatbots
- Customers are already used to texting a lot in the past few years due to mobile apps.
Customers have shifted from verbal communication to written communication. Since a chatbot is available 24 x 7 and due to its conversational UI it gives people a feeling of talking to a real human.
- We are suffering from app overload.
Our smartphones are overloaded with mobile apps, 1 out of 7 apps are never used & uninstalled in a week or 2 weeks’ time. So we have reached our peak with respect to apps. Unlike apps, chatbots don’t need a dedicated app to engage with customers.
- Easy to deploy
It allows any firms to deploy, distribute, process claims and carry out customer service straight into a platform that has 900 million regular users (Facebook) each month and supports 60 billion messages every day.
- Enhanced customer experience
By providing quick & personalized approach, chatbots allows you to efficiently process messages and respond with images, links, call-to-action buttons and direct payments.
- Automated claims processes
By providing loss prevention recommendations, arranging emergency assistance during accidents, they can offer pre and post disaster assistance.
This is the era of AI chatbots & industries have already started implementing AI to take advantage of this opportunity. If you want to know more on how to develop a chatbot.